1. Payment Terms

• Payment Methods: We accept payments bank transfers, cheque only.
• Advance Payments: A percentage of the total project cost (e.g., 50%) must be paid upfront before the start of the project.
• Final Payments: The remaining balance is due upon project completion or delivery.
• Recurring Payments: For subscription-based services or ongoing maintenance, payments are due monthly/annually as per the agreement.

2. Invoicing

• Clients will receive a detailed invoice outlining the services provided, payment schedule, and applicable taxes.
• Invoices must be paid within 7 days (e.g., 7-14 days) of issuance unless otherwise agreed upon.

3. Refund Policy

• Cancellation by Client: Advance payments are non-refundable if the project is canceled by the client after initiation.
• Service Delivery Issues: Refunds will be considered only if we are unable to deliver the agreed services due to our own shortcomings.
• Partial Refunds: For projects partially completed, refunds (if any) will be calculated based on the work delivered.

4. Late Payment Policy

• Payments not received by the due date may incur a late fee of 10% per month.
• Services may be paused or terminated until overdue payments are cleared.

5. Confidentiality

All payment information shared with IT Care Center is handled securely and is not disclosed to third parties without your consent.

6. Taxes and Additional Costs

• Clients are responsible for any applicable taxes, including GST, or other local taxes.
• Additional charges (e.g., for rush work or modifications) will be discussed and agreed upon before billing.

7. Custom Agreements

For enterprise clients or long-term projects, custom terms and payment plans can be discussed and agreed upon.

Need Assistance?

For any questions regarding our terms or payment policies, feel free to Contact Us.